BLACK/WHITE WINDBREAKER
PRODUCT FEATURES
• Easy storage, compact, versatile and comfortable
• A versatile piece that can be used on many occasions
• Ideal for general physical activity (cycling, gym and walking).
• Adjustable hood.
• Has elastic on the cuff and hem
• 2 front pockets
• Quick drying
WASHING INSTRUCTIONS:
• Hand wash only
• Do not use chlorine bleach.
• Do not tumble dry
• Do not dry clean
• Do not iron
SIZE GUIDE:
If you are unsure about the size, check the size guide in the listing and compare it with an item in your wardrobe.
P width 50 x height 65 x length sleeve: width 60 x 14 cuff
M width 53 x height 67 x sleeve length: width 64 x 15 cuff
G width 55 x height 69 x sleeve length: width 66 x 16 cuff
GG width 58 x height 73 x sleeve length: width 69 x cuff 17
Pix com 5% de desconto
Cartão de crédito
Boleto
Reembolso garantido em 30 dias em compras no site
Estimate shipping
Precisando de uma ajudinha? Tire sua dúvida conosco!
Every customer has a period of 7 calendar days, counting from the date of receipt of the product, according to the Post Office, to cancel the purchase made at Zoo Company without having to explain the reasons for doing so.
This period begins on the date the product is received by the consumer. If the withdrawal period ends on a non-working day, it will be automatically extended to the next working day.
The withdrawal of the purchase must be communicated via email to contato@zoocompany.com.br. If the consumer does not communicate the withdrawal to Zoo Company within 7 (seven) calendar days, the withdrawal will be refused and the product will be returned to the same address as the sender, with the shipping cost being the responsibility of the consumer, noting that before sending the product back to Zoo Company, the customer must contact the company.
In case of return due to withdrawal, the product must be in perfect condition and its original packaging must be properly sealed. If there are any defects, damages, scratches of any nature that disqualifies it as a new product, the return will be refused.
ATTENTION: Products that do not meet the conditions required above will not be accepted as returns and will automatically be sent back to the original address. Under these conditions, Zoo Company reserves the right to charge a new shipping fee.
Refund of amounts: Credit card: The refund may occur in up to 2 subsequent invoices as determined by the card operator. Debit card, PIX or Boleto: The refund will be made by bank transfer to the customer's account.
ATTENTION: Refunds will only be processed after receipt and analysis of the condition of the product(s) at our Distribution Center. The product must not show any signs of use.
=Exchange for new product (without defects)=
Zoo Company believes so much in its product that we allow the customer to exchange their product if the size is not as expected within 7 (seven) calendar days after receipt, according to the rules below:
You may choose another item or size according to the stock available in our online store, noting that all charges for any exchange will be the responsibility of the customer. Zoo Company reserves the right to charge shipping and other postage fees to the requesting consumer.
The choice of a new product must be limited to the value of the original merchandise, so that, if there is a difference, payment for this must be made in accordance with the options available on the website. The customer must indicate, via email, the new item chosen and the item to be exchanged. The new item will be sent to the customer's residence, after confirmation of payment of shipping and any charges generated by the difference in value.
=Packaging delivered with damage (24h)=
Zoo Company does its best to send all orders to our customers in perfect condition, however, if the consumer receives a product with an open or damaged box, we ask that you contact us within 24 hours (twenty-four hours), so that we can contact the responsible carrier for investigation.
All orders must be checked in their entirety upon receipt, and contact must be made via WhatsApp or via email contato@zoocompany.com.br, since, after this period, the warranty will only be effective if the product presents a manufacturing defect.
After the return, all products will be evaluated and if no defect is identified or they are not complete according to the conditions above, they will be returned to the customers, with the shipping cost being the responsibility of the consumer.
ATTENTION: Zoo Company reserves the right to resend another product only when the one whose packaging was delivered damaged is returned, as a technical evaluation will be necessary.
=Product does not match the order=
If you receive a product that is different from the one you purchased, you may choose to replace it, as long as the conditions below are met:
If you detect a discrepancy between the product purchased and the product received, you will have 7 calendar days to contact our Customer Service Center, via WhatsApp or email, with a brief description of what happened.
Requests after this deadline will not be accepted.
The exchange will only be made after receipt and analysis of the returned product(s), and, if approved, the customer will receive the replacement product at the original address, at no additional cost.
If the same model is not in stock, the customer will be notified and will be able to choose another model to exchange from the options available on the website, respecting the credit limit. If there is a price difference between the chosen product and the product claimed, the customer must arrange payment or reimbursement.
If any discrepancy is found, such as the lack of difference between the product purchased and the product delivered to the customer, signs of use of the item sent or missing items, Zoo Company will not be responsible for the exchange and may resend the product identified as divergent by the customer without prior consultation.
Return of non-compliant product: the merchandise must be returned via post or carrier, with prior notice sent by email to the Customer Service Center, in the original packaging and with all original items included.
ATTENTION: the customer must send the 1st copy of the purchase invoice together with the product in disagreement, in addition to a brief description, in writing, of the alleged disagreement to which the complaint refers.
ATTENTION: Products sent outside the specifications above will not be accepted for defect analysis and will automatically be returned to the sender. Average completion time: 10 business days after receipt at our distribution center.
Shipping is calculated according to the weight and volume of the merchandise, and is informed before the order is finalized. Shipping is done in less than 24 business hours, the estimated delivery time for the order is 1 to 30 business days depending on which region of Brazil the customer is making the purchase. We work with deliveries made by carrier and post office, the deadlines will also be informed before the order is finalized and in transactional emails. ZOO COMPANY is solely responsible for choosing which carrier the order will be sent to.
Shipping and dispatch deadline
The delivery period starts to be counted from the dispatch of the goods, which can occur within up to 48 business hours, as soon as the order is invoiced.
Delivery attempt
Three delivery attempts will be made to the address provided by the customer. If delivery is not made due to the customer's absence or incorrect address, the merchandise will be returned to our headquarters. In these cases, the cost of resending will be the sole responsibility of the customer. For better control of the delivery process, it is the customer's responsibility to track the merchandise using the tracking code.
Separe as peças por cores e verifique aquelas que precisam ser lavadas à parte por soltarem tinta.
2–Para testar:
Pegue um pedaço de algodão, molhe com água e esfregue na peça se sair um pouco de tinta, então é porque ela deve ser lavada à parte;_
3–Lave na máquina:
Pode lavar na máquina tranquilamente, desde que siga alguns cuidados.
Não utilize alvejante ou produtos a base de cloro;
Água sempre na temperatura ambiente ou fria;
4–Secagem
O processo de secagem não tem muitas regras, basta deixar a peça estendida em um varal na sombra.
É importante que o local seja bastante arejado, se possível até mesmo aberto, para acelerar o processo e também evitar mofo ou outros tipos de problemas.
Perguntas Frequentes
Veja quais são as perguntas mais frequentes sobre este produto!
O pagamento é seguro? Meus dados serão protegidos?
Utilizamos tecnologias avançadas de criptografia e seguimos as melhores práticas da indústria para garantir que as informações de pagamento e os dados pessoais dos clientes sejam protegidos durante todas as transações. Não armazenamos informações de cartão de crédito e garantimos a confidencialidade dos seus dados pessoais.
Para mais detalhes, visite: Política de Privacidade
Como funciona o frete?
O cálculo do frete é baseado no peso e volume da mercadoria, sendo informado antes da finalização do pedido. O envio é realizado em até 24 horas úteis, com prazos de entrega variando de 1 a 30 dias úteis, dependendo da região do Brasil. A ZOO COMPANY escolherá a transportadora responsável pela entrega, e o prazo começa a ser contado a partir do despacho, que pode levar até 48 horas úteis. Serão realizadas três tentativas de entrega; caso não haja sucesso, o custo de reenvio ficará a cargo do cliente. O acompanhamento da entrega deve ser feito pelo cliente utilizando o código de rastreamento.
Para mais informações, acesse: Política de Entrega
Se eu não gostar do produto, posso devolver?
Nossa Política de Trocas e Devoluções permite desistência de compra em até 7 dias após o recebimento, com o produto em perfeitas condições. Para troca de produtos sem defeito, o cliente tem o mesmo prazo, arcando com os custos de envio. Em caso de embalagem danificada ou produto em desacordo, entre em contato em até 24 horas ou 7 dias, respectivamente. A troca ou reembolso será efetuado após análise do produto. Todos os procedimentos devem ser comunicados via e-mail, e o envio deve incluir a Nota Fiscal e a embalagem original.
Para saber mais, acesse: Políticas de Troca e Reembolso