Delivery Policy

Shipping calculation
Shipping is calculated according to the weight and volume of the merchandise, and is informed before the order is finalized. Shipping is done in less than 24 business hours, the estimated delivery time for the order is 1 to 30 business days depending on which region of Brazil the customer is making the purchase. We work with deliveries made by carrier and post office, the deadlines will also be informed before the order is finalized and in transactional emails. ZOO COMPANY is solely responsible for choosing which carrier the order will be sent to.

Shipping and dispatch deadline
The delivery period starts to be counted from the dispatch of the goods, which can occur within up to 48 business hours, as soon as the order is invoiced.

Delivery attempt
Three delivery attempts will be made to the address provided by the customer. If delivery is not made due to the customer's absence or incorrect address, the merchandise will be returned to our headquarters. In these cases, the cost of resending will be the sole responsibility of the customer. For better control of the delivery process, it is the customer's responsibility to track the merchandise using the tracking code.